Neotel Disconnecting all the time
Sunday, March 22, 2009 - 09:38
On Thursday we got Neotel at home and it sure was fast, for the first time in years I could really connect online and it reminded me of why I wanted to work on the internet as a job. Well Friday morning when I woke up I tried to download a small file and that's when the trouble started with Neotel.
It appears that there is some error that wont let you download more than 1mb or even less. So upon downloading something you just get disconnected from the internet.
I've been on the phone with Neotel since Friday to fix this but no one knows what's going on over there. It wasnt until i said that i'm recording them and posting it to my site that they actually started giving me answers.
Fact of the matter is that the lines are still broken and for R999 a month this is not the service I thought we would be getting. Even Telkom can do better than this.
For the moment I am a bit annoyed with Neotel and want a refund for the past three days even though it would just amount to R100.
March 25, 2009 by evl (not verified), 50 weeks 6 days ago
by evl (not verified), 50 weeks 6 days ago
Yep. Although it seems to be working again. I'm starting to like it again, as long as they dont disconnect again. That will just annoy me.
March 25, 2009 by Re@PeR (not verified), 50 weeks 6 days ago
by Re@PeR (not verified), 50 weeks 6 days ago
How often does it disconnect? Telkom disconnects and stays down for hours at a time about once a month.
March 25, 2009 by Re@PeR (not verified), 50 weeks 6 days ago
by Re@PeR (not verified), 50 weeks 6 days ago
At least it doesn't disconnect for 3-4 days at a time like Telkom occasionally does.
March 25, 2009 by evl (not verified), 50 weeks 6 days ago
by evl (not verified), 50 weeks 6 days ago
I'll go nuts if it would disconnect for 3-4 days. That's insane.
April 16, 2009 by algo (not verified), 47 weeks 5 days ago
by algo (not verified), 47 weeks 5 days ago
I've been dealing with this same thing for the past month. The call center folks said they'd have an engineer call me back in 24 hrs, then in 48 hrs, then the third time I called them back after not hearing anything the guy said he knew it was a problem and they had no idea when they'd get around to it. Its been a month with no calls from Neotel so finally I wrote a letter to the head of Customer Service. Who knows if that will do anything.
- Storm in Strand, floods in the streets.
- I have real internet, using Neotel
- Massive fires in Somerset West and Helderberg area
- Lourensford, Vergelegen, Erinvale fire in Somerset West - Photos - Cape Town fires
- The fake pamphlet that was spread by the ANC
- Somerset West fires block out entire view
- Cape Town fires, windscreen full of ash
- Fire fighers in Sir Lowry's pass, Cape Town fires
It's a pity they are screwing up like they are doing, everyone was cheering at Neotel for taking on Telkom, now they seem like just another Telkom.